RETURN / EXCHANGE POLICY & INSTRUCTIONS
The size charts we provide are recommended guidelines. So even though you may think you've measured exactly as our instructions say, your support may not fit properly (for a variety of reasons).
ALL RETURN/EXCHANGE ITEMS MUST BE CLEAN OR THEY WILL NOT BE ACCEPTED!
To qualify you must: Contact us within 5 business days of the arrival of your product. The product must be in unworn condition in original packaging and unsoiled. Product must be returned within three weeks.
Custom made items, (including custom colors) are non returnable – non refundable. These items are made specifically to your provided measurements and/or specifications and cannot be restocked. If you think your custom sleeve may be defective, call for a return authorization so that we may inspect the item; if a defect is determined your custom will be replaced at no additional charge.
(2 ways to handle exchanges)
Product may be returned for credit. A 15% restocking fee may apply and is assessed on a case by case basis:
* Call for Return Authorization Number within 5 business days.
* Product must be in unworn condition in original packaging and unsoiled.
* Product must be returned to us within 15 business days of the day you call for a return authorization number.
Items returned unclean or without prior authorization will be sent back at the customers’ expense.
There are absolutely NO refunds on shipping charges or custom ordered products!!!!
Toll Free: 800-523-5611
Arizona Res: 520-294-4401