PLEASE NOTE: It has been brought to our attention that it was not stated clearly enough; There is NO guarantee on delivery time frames! Our shipping and postal carriers try to estimate the time to delivery however, they are estimates only and can NOT be guaranteed! All shipping and delivery estimates are working days only. (If you place your order for 2 Day delivery and it ships on Thursday, you will receive it on Monday). There is no Saturday delivery offered on our website. If you would like an estimate for Saturday delivery please call 1-800-523-5611 and speak to a customer service representative.
All shipping charges will include a handling fee. The handling fee is a minimum of $4.00 but could vary depending on the product.
You can trust that your order will be quickly processed and safely delivered. Please keep in mind that orders are processed and shipped Monday through Friday, if you place an order on Friday after 3:00pm Arizona Time it will begin processing on Monday at 8:00am Arizona time.
The UPS Program will offer a delivery time frame; however, the actual amount of time to delivery could vary depending on the availability of stock and actual shipping date. Tracking numbers will be sent along with confirmation of shipment.
The USPS options including Priority Mail are on NO guaranteed time frame. We will send your package as soon as the products are available; the amount of travel time varies. If there is a tracking number available it will be provided upon confirmation of shipment.
International Customers: PRO Orthopedic does not pay and is in no way responsible for any additional duties, fees or taxes that are added to your package by the receiving country. Such duties, fees and taxes are the sole responsibility of the recipient. At this time we are not able to provide any USPS International services, only UPS Worldwide Expidited is available for shipments outside the United States.
* This means if you place your order for 2 day shipment, and it is shipped on Thursday,
Saturday delivery by UPS comes with a very high surcharge and we do not offer that option through our website, if you would like to get a Saturday delivery, please call 1-800-523-5611 and place your order by phone.
If you are having legitimate shipping issues that are not addressed on this page please contact us right away, we will do our best to resolve your issue quickly.
We do all we can to insure that your package is processed and shipped in a timely manner, we will NOT refund shipping charges.
Toll Free: 800-523-5611
Arizona Res: 520-294-4401